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Top Questions
How should I pay
for my account?
Can we
export our data
from Holiday? What format will it be in?
Can you
install Holiday
on
our server
?
Is our
data safe
with you? What
kind of backup policy
do you have?
What
kind of support
do you provide? Can we call you?
Can we
upgrade
or
downgrade
our account?
How do we do that
?
General FAQ, security, backup, export
Can we export our data from Holiday?
Is our data safe with you? What kind of backup policy do you have?
Where is my data hosted?
Can you install Holiday on our server?
all general faq
Your account, payments, upgrading, downgrading, refunds, etc
How do I pay my invoices?
How do we cancel our account?
Can we upgrade or downgrade our account? What does it cost? How do we do that?
How does the 30-day free trial work?
all account faq
Itineraries
How do I export my itineraries
Can I enter bookings myself? How do I do this?
At the main travel page, it says either "Distributed" or "Not distributed". What does this mean?
I would like to provide discounts to some of my agents. How can I get this done?
all travel products faq
Booking management
How do I export my bookings
When I click the button "Add Booking(s)", I end up on the "Travel" page. Is this correct?
Can I enter bookings myself? How do I do this?
In the list bookings, some bookings show a yellow square on the left. What does this mean?
all booking management faq
Agent management
I would like to provide discounts to some of my agents. How can I get this done?
Can I restrict agent access to certain travel products?
Is it possible to create several user accounts for my agents?
When I adjust the billing cycle for an agent, how does this affect bookings that already have been made?
all agent management faq
Marketing and distribution
What exactly does Holiday do to help me sell my products?
Can you guarantee a certain amount of sales generated from being listed on Holiday?
What are your future plans with regards to marketing and distribution efforts?
Invoicing
How do the invoicing cycles work?
Is it possible to use some kind of billing in advance?
How and when are agents invoiced?
What do I need to do when an invoice has been paid by the agent?
all invoicing faq